Sytek S.R.L. is a Romanian company headquartered in Cluj-Napoca, Str. Parului 2B, specializing in on-premise CRM solutions and electronic communication services. Our mission is to provide high-quality services, including CRM systems installed directly at clients’ locations and platforms for sending SMS and WhatsApp messages, offering complete control over their data and operational flexibility. Our services are exclusively designed for legal entities.
Our official website is: https://sytek.ro. For our messaging services, visit: https://smswapi.com.
Comments: When visitors leave comments, we collect the data entered in the comment form, the IP address, and browser information to prevent spam.
Media: If you upload images to the site, we recommend avoiding the inclusion of location data (EXIF GPS), as these details can be downloaded by other visitors.
Browsing Data and Analytics: As you navigate the site, we automatically collect data through services such as Google Analytics and Facebook Pixel. This data includes anonymous information about browsing behavior (pages visited, time spent on the site, actions taken) to help us improve user experience and optimize our marketing campaigns.
Call, Message, and Communication Data: We collect information related to SMS and WhatsApp messages sent and received via our platform, including recipient numbers, message statuses (delivered, pending, failed), and other relevant details. This data is stored in secure environments and used strictly in accordance with client requests and applicable legislation.
Authentication Data: We collect information such as IP addresses and activity logs to ensure account security and prevent abusive use.
Our website uses cookies to enhance the browsing experience, analyze traffic, and provide advanced functionalities. The types of cookies we use include:
Essential Cookies: Required for the proper functioning of the website and access to basic features.
Preference Cookies: Store your preferences (such as language or region) to provide a personalized experience.
Performance and Analytics Cookies: We use cookies from external services (e.g., Google Analytics, Facebook Pixel) to monitor site traffic and user behavior. These cookies collect anonymous data, such as pages visited and session duration, to help us optimize content and marketing campaigns.
Security Cookies: Monitor suspicious activity on the site and help protect user data.
Functionality Cookies: Enable advanced features, such as social media integration and embedded media content.
Service Personalization Cookies: For users of the SMSWapi platform, certain cookies are used to tailor functionalities to the specific needs of each client, including saving preferred settings related to message workflows or notifications.
Managing and Deleting Cookies: You can manage your cookie preferences in your browser settings. Disabling certain cookies may affect website functionality or access to some advanced features.
Certain pages on our website may include content from external sites (e.g., YouTube videos, images, articles). This embedded content behaves as if you visited the respective external site directly. These websites may collect data about you, use cookies, or monitor your interactions with their content. Sytek is not responsible for the content, privacy policies, or practices of these third-party sites.
Data collected through the Sytek platform may be shared with third parties in the following situations:
Analytics and Marketing Services: Behavioral data on the site may be shared with external services like Google Analytics and Facebook Pixel to optimize user experience and our marketing campaigns.
Storage and Security Services: Data may be stored on secure external servers to ensure backups and data protection.
Marketing Partners: In certain cases, anonymized data may be shared with marketing partners to personalize advertising campaigns.
Telecommunication Operators and Messaging Service Providers: For the SMSWapi platform, communication-related data (such as phone numbers or message content) may be shared with telecom operators and SMS/WhatsApp service providers strictly for the purpose of delivering messages sent by users.
External Analysis and Security Services Used by Sytek:
Google Analytics: Collects anonymous data about visitors to understand their interaction with the site and optimize content.
Facebook Pixel: Monitors the effectiveness of advertising campaigns, helping to optimize them.
Spam and Abuse Protection Services: We use external solutions, such as reCAPTCHA, to prevent abuse and protect the platform’s integrity.
Monitoring and Cybersecurity Solutions: We integrate external tools to detect and prevent unauthorized access attempts or other suspicious activities.
Sytek ensures the implementation of strict security measures for data transfers to third parties and ensures all partners comply with data protection standards as per applicable legislation.
In certain cases, your data may be transferred to third parties outside the European Economic Area (EEA), depending on the needs of our clients. For example, data necessary for delivering messages through the SMSWapi platform may be transferred to operators or service providers located in other countries. We ensure that our external partners comply with data protection regulations as mandated by law. In all cases, international data transfers are conducted in accordance with the standard contractual clauses approved by the European Commission or other recognized compliance mechanisms.
Sytek allows clients to integrate external solutions that may involve sending data to third-party providers, including services for conferencing, teleconferencing, backup, cloud, and marketing.
To protect our clients’ data, Sytek implements strict security measures, including:
Multi-layer Firewalls: Protect our servers against unauthorized access.
Isolated Storage: Data is stored in isolated environments, preventing access by other clients.
Active Threat Monitoring and Prevention: We continuously monitor the platform to prevent cyber threats.
Restricted Data Access: Access to client data is strictly limited to authorized personnel, in compliance with predefined roles and responsibilities.
Encryption: Sensitive data is encrypted during transmission and, when necessary, at rest.
Two-factor Authentication: The SMSWapi platform allows users to enable two-factor authentication for added security.
Regular Backups: Periodic data backups are performed to minimize the risk of data loss.
The Sytek platform uses automated processes to detect suspicious activities and optimize operations. These automated processes include:
Detection of Suspicious Activity: Automatically blocking suspicious access and alerting security teams for further investigation.
Automatic Analysis of Call and Message Data: Clients can analyze and process communication data through automated solutions that identify patterns or relevant statistics.
Automatic Validation of Numbers and Message Content: The system performs automated checks to ensure that messages sent comply with required formats and delivery standards.
Sytek clients have the following rights concerning their data:
Right of Access: Requesting access to their data stored by Sytek.
Right to Rectification: Correcting inaccurate or incomplete data.
Right to Erasure: Requesting data deletion where legally permissible.
Right to Restrict Processing: Limiting how data is used under certain conditions.
Right to Data Portability: Receiving their data in a usable format or transferring it to another operator.
Right to Object: Refusing data processing for specific purposes, such as direct marketing.
Clients can contact Sytek’s Data Protection Officer (DPO) to exercise these rights using the details provided in Section 10.
For any questions regarding data protection, you can contact us via the contact form on our website or by phone at +40374550149. Our Data Protection Officer will respond to your privacy-related requests.
In the event of a security incident affecting personal data, we will notify ANSPDCP within 72 hours and, if necessary, inform affected users.
Data is retained for the duration of the contract with our clients and is deleted upon its termination, in compliance with legal requirements.